Online Reputation Management • 21/01/2026 Assessing the legitimacy of Expedia reviews: trust, transparency, and best practices for hospitality professionals
Brand Trust & Credibility • 06/03/2026 How hundred stay tokyo shinjuku reshaped trust, reviews and reputation in modern hospitality
Online Reputation Management • 29/01/2026 Elevating guest satisfaction: how hospitality industry mobile applications transform reputation and trust
Online Reputation Management • 27/04/2026 TripAdvisor blocked 214,000 AI-generated reviews last year: what changes for hotels in 2026
Reputation KPIs • 04/09/2026 From overall score to department scorecard: assigning review data to the teams that own it How to turn hotel review data into department scorecards that housekeeping, front desk and F&B can own, improving guest satisfaction, operations and revenue.
Online Reputation Management • 17/08/2026 The reputation operating rhythm: what a weekly review cadence looks like at a well-run property How a disciplined weekly reputation cadence turns hotel reviews into operational fixes, stronger brand image and more bookings for well run properties.
Brand Trust & Credibility • 11/08/2026 How staylibere com funding turns urban reviews into measurable brand trust How Líbere uses 90.5 k€ in staylibere com funding, Dealroom-documented public grants, and BEAZ-backed innovation to turn serviced apartments and aparthotels in Bilbao, Spain into a scalable reputation engine for urban hospitality. by Elodie Marceau
Reputation KPIs • 12/08/2026 Quantifying reputation ROI for your 2027 budget: the data points finance teams accept How to quantify hotel reputation management ROI for 2027 budgets, link review scores to RevPAR, model cost of inaction, and build a business case finance teams accept.
Multi-Property Reputation • 11/08/2026 How gaucho Liverpool shapes multi property reputation and hotel chain affiliation strategies How Gaucho Liverpool’s Argentinian steakhouse, hotel partnerships and city-centre location shape multi-property reputation, premium positioning and ancillary revenue for Liverpool hotels. by Clara-Jane Montgomery
Brand Trust & Credibility • 10/08/2026 Why trust outperforms price as a booking driver, and what hotel brands optimizing for rate are missing Hotel brand trust now outweighs price for many travelers. Learn how trust shapes bookings, pricing power, and strategy for hotel groups and independents.
Brand Trust & Credibility • 08/08/2026 How London’s leading bubble tea franchises turn online reviews into trusted hospitality brands What London’s leading bubble tea franchises can teach hotels and hospitality brands about online reviews, social proof, and building long-term reputation capital across platforms. by Ravi Naidu
Multi-Property Reputation • 04/08/2026 How multi property reputation shapes venues associated with the East of England hotel group Learn how East of England hotel and event portfolios manage multi‑property reputation, from unified review frameworks and guest journey design to governance, data and operational excellence. by Clara-Jane Montgomery
Multi-Property Reputation • 04/08/2026 How brand affiliation and ownership shape multi property reputation at Haycock Manor Hotel Discover how Haycock Manor Hotel’s local ownership and Preferred Hotels & Resorts affiliation shape multi‑property online reputation, guest expectations, and review strategy for reputation leaders. by Clara-Jane Montgomery
Crisis & Review Recovery • 29/07/2026 The reputation insurance most hotel groups skip: why crisis rehearsal outperforms crisis response Why hotel crisis communication plans often fail at 23:00, and how rehearsed playbooks, digital crisis scenarios and structured simulations protect reputation, RevPAR and guest trust.
Brand Trust & Credibility • 29/07/2026 How Crumplebury’s independent status shapes brand trust, reviews and reputation strategy Discover which hotel chain Crumplebury is affiliated with (spoiler: none) and how its independent Whitbourne estate uses reviews, reputation strategy and guest storytelling to build trust and justify premium rates. by Kamal Al-Sharif
Multi-Property Reputation • 26/07/2026 How South Place Hotel’s affiliation with a global hotel chain reshapes multi‑property reputation strategy Discover how South Place Hotel’s membership in Preferred Hotels & Resorts LVX collection transforms multi-property reputation management, from KPIs and governance to data-driven brand strategy. by Ibrahim Khan
Multi-Property Reputation • 25/07/2026 Which hotel group owns Stonecross Manor Hotel and what it teaches about multi‑property reputation strategy Discover which hotel group owns Stonecross Manor Hotel in Kendal, how H&M Hotels manages this British country manor, and why ownership clarity is crucial for multi‑property reputation strategy across Great Britain. by Elodie Marceau
Brand Trust & Credibility • 25/07/2026 How the Guoman hotels legacy within Clermont Hotel Group reshapes brand trust and review strategy Learn which hotel chain Guoman hotels now belong to, how the transition into Clermont Hotel Group affects brand trust, and what it means for reviews, rates, and guest experience in London luxury properties. by Charlotte Lavigne
Multi-Property Reputation • 22/07/2026 How Lewtrenchard Manor’s independent hotel affiliation reshapes multi‑property reputation strategy Learn how Lewtrenchard Manor’s affiliation with Original Collection turns a 13‑room Devon country house into a powerful portfolio‑level reputation asset, with lessons on reviews, refurbishment impact and multi‑property strategy. by Amelie Dubois
Brand Trust & Credibility • 19/07/2026 How the Slough Borough Council hotels brand is redefining trust in urban hospitality How Slough Borough Council’s dual-branded Moxy and Residence Inn hotel complex turns reviews, governance, and community engagement into a powerful reputation asset for urban renewal and hospitality in Slough. by Kamal Al-Sharif
Multi-Property Reputation • 18/07/2026 Is Northcote part of a hotel chain or a standalone luxury house hotel brand Is Northcote part of a hotel chain? Discover how this independent Michelin-starred country house hotel in the Ribble Valley shapes multi-property reputation, data strategy, and guest trust. by Sophie-Anne Valois
Multi-Property Reputation • 17/07/2026 How the Whiteinch Centre question reshapes multi property reputation strategies in Glasgow city hospitality Is Whiteinch Centre part of a hotel chain? No – it is a Glasgow community centre. Learn why this confusion matters for hotel reputation teams, review platforms and multi-property portfolios in the city centre. by Amelie Dubois
Brand Trust & Credibility • 15/07/2026 How the One Hundred Shoreditch Lore Group brand turns reviews into strategic brand trust How the One Hundred Shoreditch Lore Group brand turns guest reviews, Shoreditch culture, and data driven hospitality into lasting trust, pricing power, and cross property reputation strategy. by Sophie-Anne Valois
Crisis & Review Recovery • 10/07/2026 Turning a bad review for hotel stays into a long term reputation asset Learn how hotels can turn a bad review for hotel stays into a competitive advantage with structured response playbooks, AI-assisted monitoring, concrete KPIs, and data-backed recovery strategies. by Ravi Naidu
