Reputation KPIs

The review velocity effect: why a steady stream of guest feedback matters more than a perfect score

Learn how review velocity and recency reshape hotel reputation KPIs, influence Google, Booking.com and Tripadvisor rankings, and drive real revenue impact across portfolios.

Brand equity is now measured in verbatim: a new scorecard for hotel group executives

Brand Trust & Credibility

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07/05/2026

Brand equity is now measured in verbatim: a new scorecard for hotel group executives

Learn how hotel groups can replace generic brand tracking with a verbatim‑weighted brand trust scorecard, including formulas for sentiment‑weighted experience scores, recovery conversion, and competitive review share that link guest feedback to loyalty, occupancy, and portfolio value.

by Elodie Marceau

IHIF Berlin 2026 preview: reputation capital is the line item investors will actually read

Brand Trust & Credibility

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23/04/2026

IHIF Berlin 2026 preview: reputation capital is the line item investors will actually read

Discover how hotel brand trust has become a hard asset that shapes valuations, investor questions at IHIF, AI driven reputation management and the new rules for pricing reputation capital in hospitality.

Pre-summer reputation audit: the six metrics to fix before peak occupancy lands

Learn how hotels can use guest feedback analytics to build a pre‑summer sentiment baseline, focus on six NPS‑moving metrics, run a 10‑day audit without new tools, and close the loop on reviews within 48 hours.

by Zahira Hatami

How to evaluate the hospitality and hotels company Kimpton on prime location and reputation value

Reputation KPIs

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20/02/2026

How to evaluate the hospitality and hotels company Kimpton on prime location and reputation value

How to evaluate the hospitality and hotels company Kimpton on prime location, reputation, and loyalty value across cities, platforms, and guest segments.

by Amelie Dubois