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Last posts

Turning the non refundable deposit into a trust signal in hospitality

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22/07/2026

Turning the non refundable deposit into a trust signal in hospitality

Learn how to turn non-refundable deposits in hospitality into a trust signal, with fair contracts, clear communication, and data-driven KPIs that protect revenue and review scores.

by Elodie Marceau

The staff empowerment score gap: connecting front-line training investment to measurable review improvements

Customer Service Excellence

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12/06/2026

The staff empowerment score gap: connecting front-line training investment to measurable review improvements

How empowerment focused hotel staff training turns guest feedback into measurable review score gains, higher satisfaction and stronger online reputation across platforms.

From monitoring to managing: the operational shift that lifts review scores 0.3 to 0.7 points in two seasons

Online Reputation Management

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01/06/2026

From monitoring to managing: the operational shift that lifts review scores 0.3 to 0.7 points in two seasons

Learn how hotels can turn guest reviews into operational improvements that lift review scores by 0.3–0.7 points, boost ADR and RevPAR, and build a stronger online reputation through daily routing, response strategy and data-driven KPIs.